销售顾问-杭州万象城-Brunello Cucinelli

岗位职责：

• 客户关系：迎接到店顾客；了解顾客需求；向顾客介绍产品知识；在顾客购买时给予意見；并接待投诉。

• 负责货品安全，参与店铺货品盘点。

• 培养并维护客户关系，搜集客户资料，持续改进客户满意度。

• 与各个店铺协调进行调货。

• 负责卖场接货，并核对货品。

• 及时处理回仓货品，确保卖场整齐有序。

• 参加管理人员组织的例会及公司内部培训，提供对增加销售有用的信息。

• 按照店铺经理的指示，对货品以及特定单品的特征、趋势等信息进行收集，了解库存到货的时间和数量。

• 检查裁缝修整过的物品（如裁边，小修改等）。

• 检查未处置的货品。

• 遵守店铺运营，品牌管理，以及店舖安全等方面的流程。

Job title: Sales Associate/ Senior Sales Associate

Report to: Store Manager

Duties and responsibilities:

• Customer relations: greet arriving customers; understand customer needs, explain product characteristics to the customer, advice customers when purchasing, handle complaints.

• Carry out Store Manager’s instructions regarding the collections and related characteristics, trends, workmanship and treatment of particular items and understand information regarding stock arrival, in particular timing and quantity.

• Attend periodic meetings with the management in order to exchange useful information for the achievement of increased sales efficiency.

• Create and maintain a constant relationship with the customer constantly checking level of customer satisfaction.

• Check and guarantee that the sales area is always in order by handling garment restocking.

• Take measurements of the articles to be finished off by the tailor (e.g. hems, small alterations etc.).

• Check suspended articles.

• Comply with all operating, brand management and security procedures of the store.